Privacy Policy woy9 — Our Commitment to Protecting Your Personal Data

Woy9 collects the information necessary to provide a secure, functional, and personalized service. We only collect data that is genuinely needed — nothing more, nothing less. The categories of data we collect and their sources are as follows:

Identity and financial data is collected through the registration and KYC verification process, which every user is required to complete. Technical data is collected automatically when you access the woy9 platform. Usage data is collected during gaming sessions for technical support and fraud prevention purposes.

Each type of data collected by woy9 has a clear and specific purpose. We do not use data for purposes not stated in this policy without prior notice. The following are the primary purposes for which user data is used:

• Account operations: Creating, maintaining, and verifying user accounts; processing deposit and withdrawal transactions; and managing loyalty programs and promotions you participate in.
• Platform security: Detecting, preventing, and investigating suspicious activity, including fraud attempts, money laundering, or unauthorized access to user accounts.
• Service improvement: Analyzing usage patterns in aggregate (not individually) to identify areas for improvement in the woy9 platform user experience.
• Official communications: Sending transaction confirmations, security notifications, policy updates, and relevant promotional information (if you have consented to receive promotional communications).
• Legal compliance: Meeting reporting and verification obligations required by applicable regulations, including KYC and AML (Anti-Money Laundering) requirements.
• Customer support: Helping resolve your questions, complaints, and technical support requests submitted through woy9 customer service.

Woy9 does not use user data to make automated decisions that have a significant impact on users without human involvement, except in cases of real-time fraud detection that require an instant response to protect account security.

Woy9's core principle is: your personal data is never sold, rented, or exchanged with any party for commercial gain. However, there are limited situations where we need to share data to maintain service operations or meet legal obligations:

• Technical service providers: Third-party game providers, payment gateway providers, and cloud infrastructure services supporting woy9 operations may receive the technical data necessary to deliver their services. They are bound by strict confidentiality agreements and are not permitted to use that data for any other purpose.
• Legal obligations: woy9 may be required by law to disclose user data to the relevant authorities on the basis of a court order or an official request from a legitimate government agency.
• Fraud prevention: In situations where strong evidence of fraud or a serious security threat is identified, woy9 may share the necessary information with relevant authorities to protect the platform and its users.

Woy9 invests significant resources in its data security infrastructure. No system is entirely immune to cyber threats, but we continuously update and strengthen our layers of defense. The security measures currently in place include:

• End-to-end encryption: All data transmissions use TLS 1.3 with 256-bit encryption. Sensitive data such as bank account details is also encrypted at rest.
• Two-factor authentication (2FA): The 2FA feature is available and strongly recommended for all woy9 accounts as an extra layer of protection beyond your password.
• Real-time monitoring: An automated 24/7 monitoring system detects abnormal access patterns and can instantly block suspicious activity before any impact occurs.
• Regular security audits: woy9 conducts regular penetration testing and security audits carried out by both an internal cybersecurity team and independent external auditors.
• Internal access controls: Access to user data within woy9 is restricted based on the principle of least privilege — each team member only has access to the data strictly necessary for their role.

Woy9 uses cookies and similar technologies to enhance the user experience on our platform. Cookies are small text files stored on your device when you visit the woy9 website or use the woy9 app. The types of cookies we use are as follows:

• Essential cookies: Required for the platform to function properly — managing login sessions, maintaining account security, and remembering basic preferences. These cookies cannot be disabled without disrupting core platform functionality.
• Analytics cookies: Collecting aggregate data on how users interact with the platform (pages visited, session duration, features used) to help us improve service quality.
• Preference cookies: Remembering your settings and preferences such as selected language, default bet size, and preferred interface display.

You can manage your cookie preferences through your browser or app settings. Please note, however, that disabling essential cookies may affect your ability to log in and use certain features on the woy9 platform.

Woy9 respects and facilitates users' rights over their personal data. The following are the rights you hold as a registered user:

Woy9 retains users' personal data for as long as the account remains active and for as long as necessary to fulfill the data collection purposes outlined in this policy. Once an account is closed, the following retention policy applies:

• Financial transaction data retained for a minimum of 5 years after account closure to meet audit and financial reporting obligations required by regulation.
• Identity data (KYC) stored for a minimum of 5 years after the business relationship ends, in accordance with international AML (Anti-Money Laundering) standards.
• Customer service communication data retained for 2 years for service improvement purposes and resolution of any disputes that may arise.
• Technical and analytics data anonymized after account closure and can no longer be linked to any user's identity.

After the retention period ends, data is securely deleted using methods that ensure it cannot be recovered.

Woy9 strictly prohibits the use of our platform by anyone under the age of 18. We do not knowingly collect personal data from children or minors below the minimum age requirement. The mandatory KYC verification process, which must be completed before the first transaction, is specifically designed to prevent access by underage users.

If woy9 finds that we have inadvertently collected data from users under 18 years of age, the account will be immediately deactivated and all related data will be deleted as soon as possible. Any existing balance will be refunded in accordance with applicable procedures.

Parents or guardians who suspect a minor in their care has created an account on woy9 may contact our customer service immediately for prompt handling.

Woy9 may update this Privacy Policy from time to time to reflect changes in data collection practices, technological developments, or applicable regulatory changes. Any material updates will be communicated to users through:

• Email notifications to the address registered on your account
• Announcements visible on the woy9 platform homepage
• In-app notifications on woy9 mobile

Minor changes that do not materially affect user rights may be made without specific notice, though the update date at the top of this page is always refreshed. We encourage you to periodically review this page to stay informed about how woy9 protects your privacy.

If you have any questions, concerns, or wish to exercise your rights regarding the personal data we hold, the woy9 privacy team is ready to help. You can reach us via:

• Live chat 24/7 — Accessible directly from any page on the woy9 platform, whether on the website or mobile app. This is the fastest way to get a response.
• Support email — Send your privacy inquiries to [email protected] (type it as plain text, do not click). The privacy team will respond within 1×24 hours on business days.
• Data request form — Available on the account settings page for formal requests to access, correct, or delete your data.

For requests relating to personal data rights, please include sufficient information to verify your identity so we can process your request securely and accurately.